Refund Policy

A Legal Disclaimer

At Heady Tips, we strive to deliver high-quality products to our customers. Please review our Refund Policy below to understand your options.

Last Updated: March 15, 2025

1. General Policy

All sales are final, and we do not offer refunds or exchanges unless your product arrives damaged upon delivery.
Due to the custom and collectible nature of our products (e.g., glass tips and trading cards), we cannot accept returns for change of mind or buyer’s remorse.

2. Damaged Items

If your product arrives damaged, you may be eligible for a refund or replacement, at our discretion.
To request a refund or replacement:
1. Contact us within 7 days of delivery at headytips@gmail.com
2. Provide your order number and clear photos of the damaged item.
Once approved, we’ll process your refund to the original payment method or ship a replacement, based on availability.

3. Shipping Issues

Refunds or replacements for damaged items do not cover shipping delays or lost packages caused by carriers. We’ll work with you to resolve such issues where possible.

4. Conditions

Items must be unused and in their original packaging to qualify for a refund or replacement due to damage.
We reserve the right to deny claims if damage is deemed a result of misuse or mishandling after delivery.

5. Contact Us

For assistance with refunds or any questions, reach out to us at headytips@gmail.com

Thank you for shopping with Heady Tips! We appreciate your understanding of our policy.