Shipping Policy

At Heady Tips, we’re committed to getting your orders to you as efficiently as possible. Below is our Shipping Policy to help you understand the process.

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Last Updated: March 15, 2025

1. Order Processing

• Orders may take 7-10 business days to process before shipping. This time allows us to carefully prepare your custom glass tips and trading cards.

• Processing times may vary during peak periods, holidays, or due to limited stock availability. We’ll notify you if there’s an extended delay.

2. Shipping Times

• Once processed, shipping times depend on your location and the selected shipping method:

  • Domestic (U.S.): Typically 3-7 business days.

  • International: Typically 10-20 business days, depending on customs clearance.

• Delivery estimates are provided at checkout but are not guaranteed, as delays may occur due to carriers or customs.

3. Shipping Costs

• Shipping rates are calculated at checkout based on your location, order weight, and chosen method.

• Costs do not include potential customs fees, duties, or taxes, which are the responsibility of the buyer for international orders.

4. Where We Ship

• We currently ship worldwide.

• Orders are fulfilled exclusively through the Heady Tips website or our partner, The Upper Vault.

5. Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number (if available). Please allow 24-48 hours for tracking to update.

6. Lost or Damaged Shipments

• Heady Tips is not responsible for lost or delayed shipments caused by carriers. We’ll assist you in filing a claim with the carrier if needed.

• If your order arrives damaged, please refer to our Refund Policy for next steps.

7. Contact Us

• For shipping questions or concerns, reach out to us at headytips@gmail.com

Thank you for choosing Heady Tips! We appreciate your patience as we craft and deliver your order.